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This section aims to cover general information and answers to commonly asked questions.

However, if you cannot find the answer to a particular query or question, please feel free to contact us and we will endeavour to respond to your enquiry as soon as possible.

*** Andrew Dennison Sports is not responsible for the content of external internet sites.
PayPal Frequently Asked Questions

FAQ - Question Icon Who are PayPal ?
FAQ - Answer Icon PayPal enables any business or consumer with an email address to securely, conveniently and cost-effectively send and receive payments online. Our network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. We deliver a product ideally suited for small businesses, online merchants, individuals and others currently underserved by traditional payment mechanisms.

We seek to become the global standard for online payments, offering our service to users in 55 countries and regions. We have over 78 million registered users, including more than five million Business accounts. Our account base is growing by an average of 28,000 accounts per day, with virtually no traditional sales or marketing.

The size of our network and widening acceptance of our product has helped us become the leading payment network for online auction websites, including eBay. PayPal is also increasingly being used at other e-commerce sites for the sale of goods such as electronics and household items, the sale of services such as web design and travel, and the sale of digital content. Offline businesses, including lawyers, contractors and doctors, are increasingly using PayPal to receive payments online.

Founded by Peter Thiel and Max Levchin, PayPal has its headquarters in San Jose, California. PayPal is the 2002 SIIA Codie Awards winner for "Best eCommerce Solution" and is recognised by PC Magazine as one of "The Top 100 Web Sites".

FAQ - Question Icon How does PayPal work ?
FAQ - Answer Icon PayPal can be used to send and receive payments through the Internet. Once you sign up for PayPal, you can send money to anyone with an email address using money from your PayPal balance or another funding option of your choice, such as a credit card, debit card or your bank account. Recipients are then notified via email that they have received a payment from you.

FAQ - Question Icon Why Should I use PayPal?
FAQ - Answer Icon PayPal is far less time-consuming than going to the bank or writing and posting paper cheques. And unlike cheques, which can take days to clear, PayPal transactions clear instantly.

FAQ - Question Icon Is PayPal Secure?
FAQ - Answer Icon Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

FAQ - Question Icon Do I need a PayPal Account to make a purchase ?
FAQ - Answer Icon PayPal has optimized the checkout experience with an exciting improvement to our payment flow.*

For new buyers, signing up for a PayPal account is now optional. This means your customers can complete their payments first, and then decide whether to save their information in a PayPal account for future purchases. The checkout is more convenient, resulting in more completed sales and satisfied customers.

The good news is that PayPal can help boost revenue. UK merchants offering this new, improved checkout enjoy on average a 9% higher total payment volume** than merchants who do not.

Best of all, this upgrade requires no action on your part. The checkout automatically applies to Website Payment tools like Buy Now Buttons, Donations, and PayPal Shopping Cart, as well as our Request Money and PayPal Invoicing features.

Here's how this easier checkout works:

1. Customers enter their name and shipping address.
2. They're prompted for their credit card, email address, and phone number.
3. (Optional) After reviewing their information, they may choose to save their information by creating a PayPal account to make future transactions faster.

Please note that PayPal's fraud prevention measures remain in effect for buyers who use this checkout. PayPal applies the same techniques for this checkout as it does for other transactions.

*This feature is available to Premier and Business account holders only. It is not currently available for items purchased directly on

FAQ - Question Icon How do I open a PayPal account ?
FAQ - Answer Icon Visit PayPal and complete their online, quick and easy signup form to open your PayPal account.

FAQ - Question Icon How private are PayPal transactions ?
FAQ - Answer Icon PayPal is committed to protecting the privacy of our users. When you send or request money using PayPal, the recipient never learns your bank account numbers or credit card numbers. He only sees your email address, date of sign-up, and whether you have completed PayPal's verification process. Please review our Privacy Policy for further information.

FAQ - Question Icon How do I know my order has been processed ?
FAQ - Answer Icon Once your order has been processed, you will be notified by both the PayPal payments system and then a confirmation page from Andrew Dennison Sports website.

You will be notified in an email from PayPal when your payment is processed. The status of your payment is also updated in your PayPal account.

FAQ - Question Icon Where can I find the PayPal User Agreement ?
FAQ - Answer Icon You can find the PayPal User Agreement linked from the footer of every PayPal page, or go to it directly here.

FAQ - Question Icon Where can I find additional help for PayPal related Issues?
FAQ - Answer Icon Please visit PayPal's online Help section

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